1. Information We Collect
We may collect the following types of personal information:
- Contact Information (e.g., name, email address, phone number)
- Property-Related Information (e.g., condo board affiliation, property details)
- Professional Information (e.g., job title, company)
- Communication Data (e.g., messages, inquiries)
- Technical Information (e.g., IP address, browser type, pages visited)
We collect this information directly from you when you provide it voluntarily or automatically as you interact with our website.
Inquiry details. When you contact us through the website, we collect the information you choose to provide, which may include your name, email address, phone number, company or association, role, the type of inquiry, property type and location, details about a property event or project, and your message. If you refer a client, we ask you to confirm that your client has agreed to be contacted. If you contact us about an expert witness matter, we ask for the law firm, jurisdiction, parties and deadlines so that we can review potential conflicts. Please don’t send confidential or privileged documents until an engagement is confirmed.
How you found us. With each inquiry, we record the page you came from, the first page of your visit, and any campaign tags in the link you followed (for example, “utm_source”). We use this to understand which pages and outreach lead to inquiries.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To respond to inquiries or service requests
- To route your inquiry to the right member of the Esther team, respond to you (including by email, phone or text message when you’ve provided a number), and review potential conflicts for expert witness matters
- To deliver and manage our consulting services
- To improve our website and user experience
- To send updates, newsletters, or marketing communications (you may opt out at any time)
- To comply with legal obligations or enforce our terms
3. Sharing Your Information
We do not sell or rent your personal information. We share information only as needed to operate our business and respond to you, including with: our team members who handle your inquiry; service providers that host our website, deliver email and text-message notifications, provide analytics, display maps and store records, under confidentiality obligations; professionals we engage with your knowledge to support your property or matter; and authorities where required by law.
All third-party partners are required to maintain confidentiality and use data only for agreed-upon purposes.
4. Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We keep inquiry records for as long as needed to respond to you and to maintain our business records, generally 24 months after our last communication, unless a longer period is required by law or by an active engagement. Partner applications are kept for 24 months.
5. Your Choices
You may:
- Request access, correction, or deletion of your personal information
- Opt out of marketing communications by clicking “unsubscribe” in our emails or contacting us directly
- Disable cookies in your browser settings
6. Cookies and External Services
We use technologies that are necessary to operate, secure and remember your preferences on this website. With your permission, we also use optional technologies:
Analytics. We use Google Analytics, through Google Tag Manager, to understand how visitors use the website, such as which pages are viewed and which links are clicked. Google Analytics and Google Tag Manager load only after you select “Accept optional.” We don’t use advertising cookies or advertising features, and we don’t send your name, email address, phone number or message content to Google Analytics.
Maps, address assistance and sharing tools. Features such as the partner location map, address suggestions and social sharing also load only after you select “Accept optional.”
Optional technologies are not enabled until you select “Accept optional.” If you select “Decline optional,” the website remains available, although certain third-party features may be limited. We retain your privacy choice for up to 180 days so that we can respect it on future visits.
You may review or change your choice at any time by selecting “Your Privacy Choices” in the website footer. Changing a previous acceptance to a decline takes effect when the page reloads.
We honor the Global Privacy Control (GPC). If your browser sends a GPC signal, we treat it as your choice to decline optional technologies, and they stay off unless you choose otherwise.
7. Text Messages
Our website offers a “Text an Esther advisor” option that opens a pre-written text message on your device, addressed to our office line. Sending it is your choice. If you text us, we receive your phone number and message and use them only to respond to your inquiry. Standard message and data rates may apply.
8. Children’s Privacy
Esther serves adults only. Our services and website interactions are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that information has been submitted by a person under 18, we will delete it.
9. Florida Privacy Rights
Florida residents have certain rights under state law, including:
- The right to know what personal data we collect
- The right to request deletion of personal data we hold
- The right to opt out of data sharing in specific contexts
To exercise your rights, contact us at info@esther.company.
10. California Privacy Rights
This section applies to California residents and supplements the rest of this Privacy Policy, consistent with the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA”).
Information we collect. In the past 12 months we have collected identifiers (such as name, email address and phone number); professional information (such as company, role and property details you provide); the content of your inquiries, messages and texts; and internet activity on this website (such as pages viewed), which is collected only if you accept optional technologies. We collect this information from you directly and, with your permission, from your browser. We do not collect sensitive personal information as defined by the CCPA.
How we use it. We use this information for the purposes described in section 2, including responding to and routing your inquiry, providing our services, sending newsletters you request, and operating, securing and improving the website.
Sale and sharing. We do not sell personal information, and we do not share it for cross-context behavioral advertising. We have not done so in the past 12 months. We do not knowingly collect, sell or share the personal information of anyone under 16.
Disclosures for business purposes. We disclose the categories of information above to service providers that host the website, deliver email and text messages, and provide analytics, maps and address lookup, which may use the information only to provide their services to us.
Your rights. You may ask us to tell you what personal information we have collected, used and disclosed about you; to delete it; to correct inaccurate information; and not to sell or share it. We will not discriminate against you for exercising any of these rights.
Opt-out preference signals. We honor the Global Privacy Control. If your browser sends it, we treat it as a request to opt out, and optional analytics and third-party services stay off. You can also make your choice at any time through “Your Privacy Choices” at the bottom of every page.
How to make a request. Email info@esther.company with the subject “California privacy request,” or call +1 (786) 761 9797. We will confirm receipt within 10 business days and respond within 45 days. To protect your information, we may need to verify your identity by matching details you provide with information we hold. An authorized agent may submit a request on your behalf with your signed permission.
Retention. We keep personal information only as long as needed for the purposes described in this policy, including responding to you, maintaining business records and meeting legal obligations.
11. Third-Party Links
Our website may include links to third-party sites. We are not responsible for the privacy practices of these external websites.
12. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted here with an updated effective date.
13. Contact Us
This website is operated by Esther Edition LLC, doing business as Esther (“Esther,” “we,” “us”), 1395 Brickell Avenue, Suite 800, Miami, FL 33131.
If you have questions or requests regarding this policy, please contact us at: info@esther.company